Annual Report 2013
The year 2013 was characterised by an economic recession which affected the demand for our services. The number of new businesses fell by around 4% and almost 6% fewer notifications of changes were received than in 2012. There was also a slight decrease in the number of applications for patents and trademarks.
The introduction of e-services progressed well. We completed a new online trademark application service. In patents, we adopted an entirely electronic procedure from submitting an application to the notification of a decision. An electronic procedure was also adopted for utility models. The new functions and operating environment for the Trade Register were almost completed, but the introduction of the new system was postponed until early 2014.
Client satisfaction was very good in 2013; even a little better than in previous years. The work satisfaction of the staff also improved: the overall index reached its highest level since surveys began 13 years ago – 3.7 on a scale of 1 to 5.
Our financial performance was satisfactory, despite the fall in the number of notifications and applications. Due to this decrease, we did not attain the targeted 2% rise in productivity; nevertheless, our productivity did increase by 1.3%.
During the year, we specified our strategic focus areas in more detail and outlined the measures needed to address these areas. We defined the streamlining of our services and functional processes, their conversion into e-services and the reduction of processing times as key goals.
The new Act and Decree on the Finnish Patent and Registration Office entered into force on 1 September. At the same time, the Board of Directors was dissolved and regulation of the organisation was relaxed.
Read the annual report in pdf: Annual Report 2013 (pdf, 6.02 Mt)
For further information, please contact:
Ms Leena-Liisa Lehikoinen
Tel. +358 29 509 5877