Annual Report 2010 published

Click on the picture to read the Annual Report.

The Annual Report provides an overview of key highlights and achievements in 2010. Despite the global recession we managed to raise our labour productivity by 3.4%. On average, the processing times of applications and notifications met the targets set. We launched new online services, such as the Virre Information Service for foundation, enterprise mortgage and Trade Register information.

Our online services were very popular: more than 17 million searches in the Business Information System (BIS), and over 90% of patent applications were filed online. However, despite the growth in electronic communication, our face-to-face client service still had around 47,000 personal visits.

In the client survey we received a rating of 4.0, on a scale from 1 to 5. Clients are particularly satisfied with our staff’s competence and willingness to be of service. The Ministry of Employment and the Economy carried out a survey according to which the NBPR is one of Finland’s best-run government agencies. As targets for development, the survey pinpointed online services and the reform of the organisation.

Our personnel development plan was successfully put into action in spite of the challenging economic situation. We began to implement our new personnel strategy, and drew up our first equality plan.

Because of some foundations’ funding of political campaigns and loans to fellow organisations, the NBPR also hit the headlines several times during the year.

The advanced services of the NBPR now play – and will continue to do so in the future – a most significant role in promoting enterprise, innovation, and corporate activities.

Rauni Hagman
Director General

Read more in our Annual Report 2010.