Accessibility statement: PatRek chatbot

The Finnish Patent and Registration Office (PRH) works constantly to improve the accessibility of the service. We will update the statement as accessibility problems are corrected.

The PRH is committed to making the online annual report accessible in accordance with the Finnish Act on the Provision of Digital Services (laki digitaalisten palvelujen tarjoamisesta 306/2019, lag om tillhandahållande av digitala tjänster).

How the accessibility statement was compiled

This statement was compiled on 6.5.2021. The chatbot PatRek has not been audited by PRH. This statement is based on its accessibility assessment of the system provider Boost.ai.

For more information about the accessibility of the chatbot, please see the accessibility statement of the system provider. 

How accessible this service is

The chatbot Patrek is not fully compliant with the law (Finnish Act on the Provision of Digital Services 306/2019). The chatbot Patrek cannot currently be used with key commands only. However, it is compliant with WCAG 2.1 AAA regulation (based on the information provided by the system provider).

The content of the chatbot is available in accessible format elsewhere on prh.fi-website.

The system provider Boost is responsible for developing the chatbot and carries out development work to improve the accessibility of the chatbot.

How to give feedback on accessibility problems

If you notice any problems in accessibility, first give feedback to us at the PRH. It may take up to 14 days to get an answer. The PRH feedback group processes your feedback. Give feedback about accessibility problems.

If you are not satisfied with our answer or if you do not receive an answer from us within 14 days, you can file a complaint with the accessibility supervisory authority, the Regional State Administrative Agency (AVI) of Southern Finland. See the webpage of AVI Southern Finland for more detailed instructions in Finnish and in Swedish on how to file a complaint and how your matter is processed.

Contact information for the Regional State Administrative Agency of Southern Finland

Regional State Administrative Agency of Southern Finland
Accessibility Supervisory Unit
saavutettavuusvaatimukset.fi (in Finnish and in Swedish)
saavutettavuus(at)avi.fi
Telephone exchange +358 295 016 000

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Latest update 21.05.2021