Accessibility statement: PatRek chatbot
The Finnish Patent and Registration Office (PRH) works constantly to improve the accessibility of the service. We will update the statement as accessibility problems are corrected.
The PRH is committed to making the online annual report accessible in accordance with the Finnish Act on the Provision of Digital Services (laki digitaalisten palvelujen tarjoamisesta 306/2019Open link in a new tab, lag om tillhandahållande av digitala tjänsterOpen link in a new tab).
How the accessibility statement was compiled
This statement was compiled on 6.5.2021 and updated on 25.1.2024. The chatbot PatRek has not been audited by PRH. This statement is based on its accessibility assessment of the system provider Boost.ai.
How accessible this service is
At the moment, the chatbot PatRek is not fully compliant with the Finnish Act on the Provision of Digital Services 306/2019 since it cannot be used with key commands only. However, it is compliant with WCAG 2.1 AAA regulation (based on the information provided by the system provider).
The system provider Boost is responsible for developing the chatbot and carries out development work to improve the accessibility of the chatbot.
The content of the chatbot is available in accessible format elsewhere on our website.
How to give feedback on accessibility problems
If you notice any problems in accessibility, first give feedback to us at the PRH. It may take up to 14 days to get an answer. The PRH feedback group processes your feedback. Give feedback about accessibility problems.
If you are not satisfied with our answer or if you do not receive an answer from us within 14 days, you can file a complaint with the accessibility supervisory authority, the Regional State Administrative Agency (AVI) of Southern Finland. See the webpage of AVI Southern Finland for more detailed instructions in Finnish and in Swedish on how to file a complaint and how your matter is processed. Open link in a new tab
Contact information for the Regional State Administrative Agency of Southern Finland
Regional State Administrative Agency of Southern Finland
Accessibility Supervisory Unit
saavutettavuusvaatimukset.fi (in Finnish and in Swedish) Open link in a new tab
saavutettavuus(at)avi.fi
Telephone exchange +358 295 016 000