Survey for Customer Service Chatbot

The Finnish Patent and Registration Office (PRH) is planning to build an automated chat service, chatbot, which will answer common questions on starting a business in Finland.

Now we need your help. In our short survey, we would like to hear your experiences on finding information to start a business in Finland. We would also appreciate your views about using chatbots in general.

The main target group for this survey is immigrants who have either started their business in Finland within the last year or are planning to start a business in Finland. However, you may answer this survey even if you do not belong to those customer groups.

The survey takes only 2-3 minutes to complete.

All the answers will be handled anonymously and no single respondent will be identifiable.

Click here to take the survey

For further information about the survey, please contact:
Mr Olli Ilmarinen
Development Specialist
Email: olli.ilmarinen(at)
Tel. +358 9 6939 5236

Printable version
Latest update 08.08.2018